My friend, Alex, a book editor, checked his inbox, anticipating an angry email from an author. He’d been working with a prominent business leader on his manuscript for months. Unexpectedly, the publisher had decided to halt the publication of the book due to company problems. After emailing the author the bad news, Alex braced himself.
A week later a reply came. “I didn’t answer right away because I wanted to think first about my words and how to respond,” the author wrote. He expressed disappointment, then calmly stated how he thought the publisher
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